Refund Policy

General Refund Conditions: In strict accordance with the terms outlined under the applicable international statutory frameworks, including but not limited to the Financial Services and Markets Act 2000 (FSMA), the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017), and various provisions under the Financial Conduct Authority (FCA) regulations, any refund, reimbursement, or reversal of funds (“Refund”) shall be effected solely in the same currency and to the identical account or payment medium (including but not limited to, credit cards, debit cards, or any other electronic transfer systems) from which the initial transaction or deposit originated. The Company, at its sole and absolute discretion, reserves the unassailable right to refuse, revoke, or annul any Refund request, if the Client fails to provide the requisite, accurate, and verifiable financial details, including, but not limited to, a duly completed and signed bank statement or a financial institution’s official letter containing the IBAN/account number, SWIFT/BIC codes, and all associated bank-specific routing data, duly stamped and signed by the Client’s bank, within five (5) working days from the date of such request. Any failure to provide such documents will result in an automatic suspension of the refund process.
Commission and Transaction Fees: The Company explicitly retains the right to impose, levy, or deduct any applicable charges, commissions, or fees associated with the deposit of funds into the trading account or the subsequent refund of said funds. These fees may include, but are not limited to, processing charges for electronic money transfers, as well as intermediary banking fees. Such fees, depending on the payment solution employed, shall range between twenty-five (25) and fifty (50) Euros per transfer, and are deducted directly from the refund amount prior to its transfer. By engaging with the Company’s services, the Client irrevocably agrees to bear all associated costs related to fund transfer and reimbursement processing.
Submission and Processing of Refund Requests: The Client must submit a Refund request exclusively through the Company’s designated and secure online platform. The Company is under no obligation to process refund requests transmitted through any unauthorized or non-prescribed methods, such as email, physical mail, or through third-party intermediaries. In the event that the Client fails to follow the prescribed procedure, the Company reserves the absolute right to dismiss or disregard the request without any obligation to provide an explanation.
Refund Processing Timeline: Upon the receipt of a properly submitted refund request and the completion of all identity verification requirements, the Company shall endeavor to process the refund request within a maximum of seven (7) working days, provided all necessary documents are submitted and verified in accordance with the Company’s internal policies. However, this timeline is subject to any delays due to unforeseen circumstances, such as, but not limited to, issues arising from international banking holidays, system failures, or delays in the verification of the Client’s identity or account status.
Conditions for Cancellation or Denial of Refund: The Company reserves the unconditional right to cancel, reject, or refuse any Refund request under the following circumstances: a) Insufficient Balance: The remaining balance in the Client’s trading account, after the requested refund has been processed, fails to meet the margin requirements or to cover any existing open positions or financial obligations associated with the account. b) Failure of Identity Verification: The Client has not completed the mandatory Know Your Customer (KYC) process as stipulated by the Company, which includes submitting all required documentation (identity card, proof of address, proof of payment via credit/debit card – including front and back copies showing only the last four digits and signature). Failure to provide the requisite documents will result in a denial of the refund request. c) Non-Submission of Deposit Statements: The Client has not provided the Company with the signed and duly completed deposit statement forms for each deposit transaction. This includes documentation of any bonuses received, or failure to adhere to bonus or promotional terms as outlined in the Client’s agreement with the Company. d) Failure to Submit Signed Documentation within Required Timeframe: The Client must provide the required signed documentation within a period of five (5) working days from the request for refund. Failure to do so will result in the automatic cancellation of the refund claim by the Company.
Suspension of Refund Process in Case of Suspicion of Money Laundering or Fraud: In the event that the Company, in its sole discretion, has a reasonable suspicion or indication of a breach of the Anti-Money Laundering (AML) laws or any potential fraudulent activity related to the Client’s account or refund request, the Company may, at any time and without prior notice, suspend or freeze the refund process indefinitely. This includes, but is not limited to, any suspicion that the Client’s actions violate the provisions of the Proceeds of Crime Act 2002 (POCA), the Money Laundering Regulations 2017, or any similar applicable regulations governing the prevention of financial crimes. The Company will not be liable for any delays or cancellations of refund requests due to the implementation of such measures.
Refund to Card Transactions: Refunds to payment cards will only be processed in exceptional circumstances and upon strict verification of the Client’s identity and compliance with all applicable regulations. These conditions include, but are not limited to: a) Failure to Verify within 14 Working Days: If the Client has not been verified within fourteen (14) working days from the date of the original card transaction, the Company reserves the right to proceed with a refund to the original card used for the deposit. b) Third-Party Transaction Identification: In circumstances where the Company identifies that a third party, unauthorized by the Client, has executed a transaction from the Client’s account, the Company may process the refund to the original payment card. c) Violation of the Accepted Customer Agreement: If the Company determines that the Client has violated any term of the Accepted Customer Agreement, including, but not limited to, engaging in suspicious or unlawful activities, the Company will proceed with a refund to the original card used for the deposit.
No Charges for Refunds via Card Transactions: The Company affirms that no service fees, charges, or commissions will be levied in relation to refunds processed back to the Client’s payment card, provided the conditions outlined in Section 6 and Section 7 are met, and the Client complies with all verification requirements established by the Company.
Refunds and Fraudulent Activity: In addition to the rights outlined in this policy, the Company reserves the absolute right to terminate or refuse any refund request if there is substantial evidence to suggest fraudulent or deceptive activity by the Client. This includes, but is not limited to, the use of stolen or counterfeit credit cards, the submission of forged documents, or any form of manipulation or misrepresentation in the submission of refund requests.
Force Majeure: The Company shall not be held liable for any delays, cancellations, or failures in the refund process resulting from Force Majeure events, including but not limited to natural disasters, government actions, strikes, technical failures, or any other unforeseen circumstances beyond the Company’s reasonable control. Under such conditions, the Client acknowledges and agrees that no refund request shall be processed until such time as the situation has been resolved.

Refund Policy

Let`s get started